PRIVACY POLICY

Charlotte's Chic

By subscribing to our text notifications, you agree to receive recurring automated marketing messages at the phone number you provide. Consent is not required to make a purchase. Reply STOP to unsubscribe or HELP for assistance. Standard message and data rates may apply. Read our full Privacy Policy below.

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from Charlotte’s Chic (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit our Site, we automatically gather information about your device, such as your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect data on the pages or products you view, what sites or search terms referred you to our Site, and how you interact with it. We call this data “Device Information.”

We collect Device Information using the following technologies:

• Cookies – small data files placed on your device that may include a unique anonymous identifier. Learn more at allaboutcookies.org.
• Log files – record actions on the Site and collect information including IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web beacons, tags, and pixels – electronic files that track how you browse the Site.

When you make a purchase, we also collect Order Information, including your name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.

“Personal Information” refers to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use Order Information to:

• Fulfill your orders, including processing payment, arranging shipment, and providing invoices or order confirmations.
• Communicate with you regarding your order or our services.
• Screen for potential risk or fraud.
• Share promotional information based on your preferences, including products or services we think may interest you.

Device Information is used to screen for risk and fraud and to improve our Site, including analyzing how visitors interact with it and evaluating the effectiveness of our marketing campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third-party service providers who help us operate the Site, process payments, and deliver products. For example, we use Shopify to run our online store – more about their privacy practices here. We also use Google Analytics to understand customer behavior – more info here and you can opt out here.

We may also share Personal Information to comply with legal requirements, respond to lawful requests, or protect our rights.

BEHAVIORAL ADVERTISING

We use your Personal Information to deliver targeted advertisements and marketing we believe may interest you. Learn more about how targeted advertising works at the Network Advertising Initiative.

Opt out of targeted advertising:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Or use the Digital Advertising Alliance opt-out portal: http://optout.aboutads.info/.

TEXT MARKETING TERMS

By providing your phone number at checkout, subscribing via a form, or using a keyword, you agree to receive text notifications (including order updates and abandoned cart reminders) and marketing messages from Charlotte’s Chic. Consent is not required for any purchase.

Your phone number, name, and purchase details may be shared with our SMS service provider to deliver messages. To unsubscribe, reply STOP to any message or follow the unsubscribe link provided in the message. Standard message and data rates may apply. For help, reply HELP.

DO NOT TRACK

Our Site does not alter data collection or use practices when a Do Not Track signal is detected from your browser.

YOUR RIGHTS

If you are a European resident, you may access, correct, update, or request deletion of your personal information. Contact us at the information below. Data may be transferred outside of Europe, including to Canada and the U.S., to fulfill contracts or pursue legitimate business interests.

DATA RETENTION

We keep Order Information on file for our records unless you request deletion.

CHANGES

We may update this Privacy Policy periodically to reflect changes in practices, operational, legal, or regulatory reasons.

MINORS

The Site is not intended for individuals under 18.

CONTACT US

For questions about our privacy practices or complaints, contact us at info@charlottes-chic.com.