Shipping policy

Shipping Policy

At Roselyn & Co. London, we strive to deliver your order quickly and with care. Most orders are processed and shipped within 24 hours.

The average delivery time is 3–8 business days, depending on your location and carrier volume.

Your parcel will be delivered through trusted shipping partners to ensure safe and reliable delivery.

Once your order has been handed over to the shipping carrier, the risk of loss and ownership transfer to the customer.

Tracking information will always be provided. If the tracking status shows “Delivered”, the order is considered successfully delivered.

Roselyn & Co. London is not responsible for lost, stolen, or misplaced packages after delivery confirmation.

All orders within the United Kingdom qualify for free shipping, regardless of the order amount.

In rare situations where we cannot meet the estimated delivery timeframe, we will notify you as soon as possible.

Customers are responsible for providing a correct and complete shipping address to avoid delays or delivery issues.

We value transparency and customer satisfaction. If you have any questions or would like an update regarding your shipment, please contact us at:

We are always happy to assist you.

All returned items must include a valid Track & Trace code so we can confirm receipt at our warehouse.

Without valid tracking information, refunds or store credit cannot be processed.