RETURN POLICY

Return & Replacement Policy

Thank you for your purchase. We hope you are delighted with your order. If, however, you are not completely satisfied due to a defect or issue, you may return the item. Please see the details below.

Returns, Replacements & Refunds

All returns and order issues must be reported within 30 days of the delivery date.

We will replace items that arrive damaged, have missing pieces, or show poor craftsmanship.

Items that are damaged, broken, or lost due to your own handling are not eligible for replacement or refund.

To request a replacement for damage, missing pieces, or poor craftsmanship, please email our customer service team at info@charlottes-chic.com.

To be eligible for a refund, items must be unused, in the same condition you received them, and in the original packaging with all tags and labels attached.

Refunds are not accepted for orders returned more than 30 days after delivery.

To initiate a return, please contact our customer service team at info@charlottes-chic.com.

A receipt or proof of purchase is required to process your refund. We will provide you with the appropriate return address and delivery instructions for our nearest facility.

Once the returned item is received and inspected, we will notify you via email regarding the receipt and the approval or rejection of your refund.

If approved, your refund will be processed and credited to your original payment method within 2–7 business days.

Exceptions

We do not accept returns if:

• Items have been opened or used.
• The customer made a mistake when placing the order, including selecting the wrong model, wrong quantity, or incorrect item type.

Shipping

You are responsible for the cost of returning items. Shipping fees are non-refundable.

Delivery times for replacements may vary depending on your location.

For defective or damaged products, contact our customer service team at info@charlottes-chic.com to arrange a replacement or refund.